Terms of Service

The patient consents to the following:-

Undergoing treatment as discussed with the therapist.

Has/will provide the therapist with all relevant information, including
- details of other current treatments
- details of any current medication

Understands that consultation fees are payable at the time of booking and may be paid by cash, Paypal or credit/debit card through the online booking system.

Understands, that unless a minimum of 48 business hours' notice is given should an appointment need to be cancelled or rescheduled, the session fee is payable in full.

Accepts that fees paid are not refundable, however, a credit note can be issued providing sufficient notice has been given.

Accepts that during the explanation of some psychological principles, concepts and indeed general discussion, the therapist may use his sense of humour and indeed very strong language (expletives) to help emphasise/convey certain points and agrees not to take offence to either.

Understand that Mr Roberts is an integrative psychotherapist and will tailor a unique treatment plan involving a number of different therapeutic interventions governed by various codes of ethics from separate organisations.

Depending on Mr Roberts time constraints and other factors, including but not limited to, the complexity of the case (or absence of same) he reserves the right, at his full discretion, to refer my case to a colleague/associate for further assessment. Furthermore, that Mr Roberts reserves the right to decline to take any case or terminate treatment if in his view to proceed/continue may breach the code of ethics of any professional association.

Understands that in the case of face-to-face treatment programmes at one of our local clinics, due to my therapist’s teaching commitments, some consultations may need to be conducted over Skype (or alternative webcam methods) or telephone.

Understands that fees paid are for the therapist's time, expertise and best efforts. Psychotherapy by its very nature deals with the vagaries of the individual human mind and therefore whilst highly likely, success can never be guaranteed and no such guarantees are implied.

Understands that the exact length of consultations is at my therapist's discretion and may on occasion run under or over the allocated time.

Accepts that if it is deemed necessary by my therapist, communication may be made with my family doctor/GP.

In the event of any technical failure eg brownout/power cut, network outage etc on the therapist's part, the consultation will be re-scheduled without further charges.

(if under 18 yrs of age, the agreement of a parent or guardian is required)

By completing any booking I/we acknowledge I/we have read and accepted the above terms and conditions of treatment.